Hello! My name is Lacy Kelly Ramos. I'm a human-centered designer and researcher tackling UX and CX challenges. I support the delivery of research and design at the intersection of digital technology, customer experience, and public good.

Census User Research
Discovery | Synthesis | Airtable | Feature Scoping
Discovery | Ideation | Prototyping | Testing | Reporting
Informed Delivery
Usability Testing | Reporting