Hello! My name is Lacy Kelly Ramos. I'm a human-centered designer and researcher tackling UX and CX challenges. I support the delivery of research and design at the intersection of digital technology, customer experience, and public good.
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Census User Research
Discovery | Synthesis | Airtable | Feature Scoping
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HelpHub
Discovery | Ideation | Prototyping | Testing | Reporting
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Informed Delivery
Usability Testing | Reporting